Frequently Asked Questions

You’ve got questions. We’ve got the answers.

Registration and Payment

This event will be at the Metro Toronto Convention Centre in Toronto, Ontario. The date for the Event Pass is December 10-11. The date for the Event Pass + Accountant Day is December 9-11.

Yes. Daily meals and beverages are included with each event pass.

The majority of the QuickBooks Connect activities are for attendees only. However, for a fee of $49 + tax you may bring one guest to the December 10 event celebration. You can pay for your guest when you register for the conference.

Seats in sessions are available on a first-come, first-served basis. We recommend arriving to your chosen session early to ensure your best chances to get a seat.

No, please make your hotel and travel arrangements separately. See all travel information on the Travel page.

Yes, you will get an immediate confirmation email with your registration details.

We accept payment by credit card (Visa, Mastercard, and American Express).

Yes, but you will need to email your request to with the current name on the registration, the new name, email, company name and phone number.

Full refunds will be available for cancellations before 10/31/2019; 50% refund for cancellations before 11/15/2019. No refunds will be made for cancellations received on 11/16/2019 and later. A $20 processing fee will be deducted for refunds to cover credit card transaction fees and staff time. Event date, Sessions and Schedules subject to change.

Travel and Accommodations

Please go to the Travel page for more information.

Toronto Pearson Airport is 25km to the Metro Toronto Convention Centre. For more information, go to the Travel page.

Yes. Please go to the Travel page for more information.


Please contact with details and your contact information.

You can email conference support at and we will get back to you within one business day.

Intuit will make every effort to resolve complaints within a reasonable amount of time, and in a confidential manner.

Intuit’s Operating Values, policies, and this Code apply any time and anywhere Intuit is conducting business. Learn more about Intuit’s Code of Conduct & Ethics.


QuickBooks Connect 2019 is held in a public space so participants, exhibitors, sponsors and other companies may photograph conference activities. Intuit reserves the right to use photographs and videos taken at the conference with your image or likeness in future printed or online marketing materials. We also encourage attendees to take and share photos and videos with their own social networks, unless otherwise specified. Photos and videos taken should be for personal non-commercial purposes.

Yes, only companies who have purchased a sponsorship are permitted to promote their product or brand. Companies that are not official, paid sponsors or exhibitors are strictly prohibited.



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